There was an issue with this past week's Sunny Sunday affecting players who had participated in the November 18, 2018 Sunny Sunday event. Players who received the Arcane Symbol x5 Selector Coupon (x4) perks in the November Sunny Sunday were unable to receive the same Arcane Symbol x5 Selector Coupon (x4) perk in the January 13, 2019 Sunny Sunday event. Players who did not participate in the November Sunny Sunday were unaffected. For those affected players, we will be compensating them with the Arcane Symbol x5 Selector Coupon (x4) that they should have received this past Sunday. We’ll be sending out the compensation during the next Sunny Sunday event on January 20, 2019 and you must claim it from the Gift Drop during the following times: PST (UTC -8): Saturday, January 19, 2019 4:00 PM – Sunday, January 20, 2019 3:59 PM EST (UTC -5): Saturday, January 19, 2019 7:00 PM – Sunday, January 20, 2019 6:59 PM CET (UTC +1): Sunday, January 20, 2019 1:00 AM – Monday, January 21, 2019 12:59 AM AEDT (UTC +11): Sunday, January 20, 2019 11:00 AM – Monday, January 21, 2019 10:59 AM If you have any questions, please contact Customer Support. View on the Official Site