An Update Regarding Kanna Bans

Discussion in 'Maple Updates' started by Nexon, Nov 10, 2017.

  1. Nexon

    Nexon Nexon News Bot
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    Over the past weeks, we’ve seen Maplers express their concerns in regards to playing Kanna, due to a risk of potentially getting banned.

    We would like to confirm with the community that we fully understand where these concerns stem from. This ultimately led us towards performing extensive investigations into each account during the period of Kanna bans.

    After having investigated each case, here is what was decided:

    • Bans from this particular group of Kanna bans were revoked. Any accounts that are still banned after this action are due to illegitimate program detections unrelated to these Kanna bans.
    • Compensation is being planned for all Kanna characters who were previously banned due to this particular detection.
    • Maplers should have no concerns when playing Kanna legitimately moving forward.

    We deeply apologize to legitimate Maplers who were caught between our efforts to address the issue of hackers in MapleStory.

    We will do our best to avoid these cases from happening again in the future and continue to combat against the usage of illegitimate programs.

    Thank you,

    - The MapleStory Team

    View on the Official Site
     
  2. James

    James Panlid
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    Wow. The way this was handled from the beginning was unacceptable as per usual Nexon antics.
    At the very least, I'm glad they went back and looked at them/fixed it.
     
  3. Saught

    Saught Angry Space-Pirate Chicken
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    Agreed.

    They denied fault from the start of this, that anyone could be wrongfully banned. Now, their way of acknowledging it and accepting blame comes in a brief lukewarm apology. Ridiculous that it even took this long but i'm glad they're actually bothering to fix this mistake.
     
  4. Yshtir

    Yshtir Panlid
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    Looking forward to being able to meso farm again :carryme:
     
  5. raviddog

    raviddog Newb
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    I'd like to see this line in any other MMORPG without also being accompanied by heavy compensation.
     
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  6. MsNyara

    MsNyara Panlid
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    It took a really long time, but finally. Shame on you, Nexon, though I guess it is better later than never...
     
  7. Aggraphine

    Aggraphine Panlid
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    The utter incompetence isn't even surprising anymore, is it?
     
  8. Yshtir

    Yshtir Panlid
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    Nope. Its pretty much the standard for Nexon, everyone just expects complete BS from them regarding 99% of issues.
     
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  9. PBJT

    PBJT Wind Archer Extremist
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  10. Saught

    Saught Angry Space-Pirate Chicken
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    Not in the least.
     
  11. Samantha

    Samantha Moses Pl0x
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    I mean, it's Nexon.