We sincerely apologize for the recent downtime caused by multiple unscheduled maintenances, as well as issues caused by events ending early on December 13, and the loss of ‘Burning’ character status on December 17. As a token of our appreciation for your patience, we would like to offer you the following compensation. Please see below for details: PST: Can be claimed before 3:59 PM on Sunday, December 31, 2017 EST: Can be claimed before 6:59 PM on Sunday, December 31, 2017 CET: Can be claimed before 12:59 AM on Monday, January 1, 2018 AEDT: Can be claimed before 10:59 AM on Monday, January 1, 2018 As compensation, we have given the following items to all accounts created before December 19 at 12:00 AM (UTC). You can claim your items by clicking the gift box icon on the left side of the screen. If you have unclaimed reward items in your gift box, you may not be able to see the compensation items. Please clear out a few items from the gift box icon and log back in to receive your items. Nova Coin (x150) Hot Week Box – Mon: This box can be opened anytime before December 24 at 12:00 AM (UTC). If it is opened before Sunday, it will count toward the Mon-Sat Hot Week bonus reward. Please note that you MUST accept and open the box before December 24 at 12:00 AM (UTC). If you open it after that time, the item inside the box will have expired and you won’t be able to receive it. Open the box to receive a Hyper Teleport Rock Coupon: Untradeable, 7-day duration. 1000 Reward Points Token (x2): 7-day duration. Bebe’s Green Box (x3): Tradeable within account. Open Bebe’s Green Box to receive the following: 2x EXP Coupon (x3): Untradeable. Gives 2x EXP for 1 hour. 2x Drop Coupon (x3): Untradeable. Gives 2x Drop for 1 hour. Special Medal of Honor (x3): Untradeable Safety Charm (14 Day) x5 Coupon: Untradeable Respawn Token (14 Day) x5 Coupon: Untradeable Trait Boost Potion: Untradeable As additional compensation, we are adding an additional day to this weekend’s 2x EXP & Drop event. Level up and power through four days, as the event now starts on Friday, December 22. This event will stack with 2x EXP Coupons and 2x Drop Coupons, so you could earn 4x EXP and 4x Drop during the posted times. Keep an eye on the top of your screen for the scrolling 2x EXP & Drop announcement or the left side of your screen for the 2x EXP & Drop icon. This event is available in both Reboot and non-Reboot worlds. Time: Friday, December 22, 2017 PST: 12:00 AM – 3:00 AM & 10:00 AM – 1:00 PM & 6:00 PM – 9:00 PM EST: 3:00 AM – 6:00 AM & 1:00 PM – 4:00 PM & 9:00 PM – 12:00 AM (December 23) CET: 9:00 AM – 12:00 PM & 7:00 PM – 10:00 PM & 3:00 AM – 6:00 AM (December 23) AEDT: 7:00 PM – 10:00 PM & 5:00 AM – 8:00 AM (December 23) & 1:00 PM – 4:00 PM (December 23) We will also re-run the Daily Deal sale of special scrolls that was scheduled for Sunday, December 17. The sale will run again on Sunday, December 24. Spend the day upgrading your equips with your favorite scrolls. Time: PST: Sunday, December 24, 2017 12:00 AM – Sunday, December 24, 2017 11:59 PM EST: Sunday, December 24, 2017 3:00 AM – Monday, December 25, 2017 2:59 AM CET: Sunday, December 24, 2017 9:00 AM – Monday, December 25, 2017 8:59 AM AEDT: Monday, December 25, 2017 7:00 PM – Monday, December 25, 2017 6:59 PM You have until 11:59 PM PST on December 24 (2:59 AM EST / 8:59 AM CET / 6:59 PM AEDT on December 25) to purchase these items. Make sure to move them from your cash inventory to your item inventory and use them soon! Shielding Ward Price: 5,500 NX 3,550 NX Duration: 7 days Shield Scroll Price: 2,800 NX 1,825 NX Duration: 7 days Perfect Innocence Scroll Price: 6,000 NX 3,900 NX Duration: 7 days Guardian Scroll Price: 2,400 NX 1,550 NX Duration: 7 days Superior Shielding Ward Price: 6,000 NX 3,900 NX Duration: 7 days Return Scroll Price: 5,520 NX 3,600 NX Duration: 7 days We are also granting all accounts created before December 19 at 12:00 AM (UTC) with 16 cumulative box credit for the Super Nova event. This is the equivalent of four days’ worth of event records. We are extending the event duration of the Mega Burning event. This event will now end at 11:59 PM on December 31 (UTC). View on the Official Site
I will commend them on this. The burning issue was put under control & fixed very quickly, with no repercussions to players. (I personally do not believe their hacker story though. If it were the case, we'd have a much bigger problem on our hands, no?) The compensation is actually pretty great too. Good job Nexon, for once.