Pink Bean Bulletin - Client Performance Issues

Discussion in 'Maple Updates' started by Nexon, Dec 22, 2021.

  1. Nexon

    Nexon Nexon News Bot
    Active Member

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    Greetings Maplers,

    We have seen the posts about the client performance issues, or FPS lag as players have been calling it, and we would like to let you know that we are aware of the complaints and have been looking into the issue.

    We suspect there may be an issue with how we have packaged the client but we are still investigating the root cause. This doesn’t affect every MapleStory player but we understand it does affect players with certain PC configurations or settings. In our maintenance on Dec. 22, we have attempted to adjust the way we package the client but since we do not have the exact PC configurations and settings that cause the issue, we are unable to reproduce the issue and confirm if this change helped with the client performance issues. If you find that the client is still suffering the same issues after this week’s maintenance, we would appreciate it if you could submit a ticket to Customer Support and provide us with a video and the hardware specs of your PC.

    Lastly, we would like to thank all of our MapleStory players for their support this year. It has been a very eventful year full of ups and downs. We appreciate the critical feedback you have provided, as well as your understanding during this busy year. We hope to work better together next year!

    Thank you,

    Your friendly neighborhood MapleStory Team

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