SSB Gender-locked Item Issue Update

Discussion in 'Maple Updates' started by Nexon, Sep 2, 2021.

  1. Nexon

    Nexon Nexon News Bot
    Active Member

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    Hi Maplers,

    Our internal teams have once again reviewed the compensation plans that we shared in the Surprise Style Box Gender-locked Item Issue post that went live August 27th. We realized that we may not have taken into consideration the non-Zero characters that were affected by the lack of clarity on how gender-locked items are obtained from the boxes. To provide compensation that will encompass non-Zero players affected by the issue, we are planning to adjust our compensation plan for Zero and non-Zero characters that received gender-locked items from opening a purchased SSB item. When we discussed the overall compensation once again, we came to the conclusion that the Royal Hair/Face Coupons may not be the proper compensation for this issue. Thus, we replaced the previous compensation with the newly updated plan. Please refer to the newly finalized compensation plan below.

    All Accounts with Lv. 30 Character
    For players who have an account with a character Lv. 30 and above (including players that meet the below criteria) created prior to August 27, 2021 at 11:59 PM PDT will receive the following items as a token of our apology for the incorrect information we provided:

    • You will be able to choose between the following 2 outfit sets. Please choose the set according to the gender of the character you would like to use it on.
      • Moonlight Set (M)
        • Moonlight Floral Hat
        • Moonlight Costume
        • Moonlight Marble Shoes
        • Fluttering Camellia Flower
      • Moonlight Set (F)
        • Moonlight Floral Hairpin
        • Moonlight Outfit
        • Moonlight Marble Shoes
        • Fluttering Camellia Flower
    • Legendary Bebe Box
      • 2x EXP Coupon (15 min) (x30)
      • 2x Drop Coupon (15 min) (x30)
      • Special Medal of Honor (x10)
      • Arcane Symbol Selector Coupon (x20)
      • Trait Boost Potion (x3)
      • Selective Slot Coupon (x4)
      • Extreme Growth Potion (x3): Use on a character between Lv. 141 and Lv. 199 to gain up to 10 levels max. The higher your character level, the lower the likelihood of getting more levels. The potion will have no effect on characters with Lv. 200 and above.
        • Note: There was an issue where the Lv. 200 - 249 growth potion item had an incorrect name. We apologize for the confusion due to this issue and we plan to fix the Lv. 200 - 249 growth potion item’s name during the September 2 maintenance.
      • Eternal Rebirth Flame (x5)

    Accounts that Purchased SSB Items (Zero and non-Zero characters)
    For accounts that received gender-locked items from opening a purchased SSB item between April 22, 2015 and August 27, 2021 at 11:59 PM PDT, you will be given two selection options.

    • We have maintained the related logs from April 22, 2015 onwards and would like to compensate all players for whom we have records.
    • The number of times you can use the selection feature is limited to the amount of gender-locked items you’ve received from opening a purchased SSB item during the period mentioned above.
      • Note: Gender-locked items received through Auction House purchases or 1-to-1 player trades will not be eligible for the compensation.
    • The number of times available will be deducted each time you make a selection and receive the compensation.
    • The gender-locked items do not have to be in the character’s possession for you to receive the compensation.
    • Ex: If you received 10 male-specific items from opening the SSB items between April 22, 2015 and August 27, 2021 at 11:59 PM PDT, you can make the selection between the 2 selection options a total of 10 times. Once you’ve made the selection 3 times, you will have 7 times remaining.

    The eligible players will receive the following two selection options:

    1. Receive the corresponding untradeable item for the opposite gender for the item you’ve obtained from opening a purchased SSB item.
      • Note: This is not an exchange and you will not lose the existing item if you have it in your possession.
    2. Receive a Maple Point Exchange Coupon for the item.
      • Each Maple Point Exchange Coupon will provide 3,400 Maple Points, the price of one SSB item.
      • Note: This is not an exchange and you will not lose the existing item if you have it in your possession.

    The eligible players can utilize this system to either obtain Maple Points or the counterpart item for the gender-locked SSB items that were received. Since this will be a new system, our MapleStory team is working to develop this feature to provide compensation for the affected players. We’ll update with more details, such as the date, in a future post. Again, we express our sincere apologies for the SSB gender-locked item issue and we thank you all for your patience.

    - The MapleStory Team

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